Instagram AI Chatbot for Credit Repair Client
AI-powered Instagram chatbot for automated lead capture and qualification in credit repair services
Project Overview
The client had a strong Instagram presence with thousands of followers but struggled to convert social engagement into actual clients. Manual message responses were slow and inconsistent, leading to lost opportunities.
The Challenge
The team was overwhelmed with Instagram DMs, spending hours each day answering repetitive questions about services, pricing, and qualifications. Many leads went cold waiting for responses, especially outside business hours.
Our Solution
We developed a sophisticated AI chatbot that understands credit repair terminology, asks qualifying questions naturally, educates prospects about services, and intelligently determines when to involve human agents. The bot integrates with their scheduling system and CRM for seamless operations.
Key Features
Intelligent Conversation AI
GPT-4 powered responses that understand context, remember conversation history, and provide accurate information about credit repair services and processes.
Lead Qualification System
Automated qualification through strategic questions that identify serious prospects, assess their credit situation, and route them appropriately.
Smart Handoff
Recognizes when a prospect needs human assistance and smoothly transfers the conversation with full context to available agents.
Technical Challenges & Solutions
Instagram API Constraints
Working within Instagram's messaging API rate limits while maintaining responsive conversations.
Solution: Implemented intelligent message queuing and prioritization system with batching for non-urgent updates.
Regulatory Compliance
Ensuring all automated communications comply with credit repair industry regulations.
Solution: Worked with legal team to craft compliant messaging templates and implemented content filters.
Project Timeline
Requirements & Design
Defined conversation flows, compliance requirements, and integration needs
Development
Built chatbot logic, Instagram integration, and CRM connections
Testing & Training
AI training, conversation testing, and refinement