Chiropractor Clinic AI Calling System
GoHighLevel and Retell AI integration replacing manual calling system for appointment booking
Project Overview
A growing chiropractic practice was losing potential patients due to slow response times and limited calling capacity. Their small admin team couldn't keep up with lead volume, especially during peak hours.
The Challenge
The practice relied on manual calling to contact new leads and book appointments. This resulted in delayed callbacks, missed opportunities, and staff burnout. Many qualified patients chose competitors who responded faster.
Our Solution
We built a comprehensive automation system that instantly calls new leads using Retell AI's voice technology, managed through GoHighLevel's CRM and n8n workflows. The AI handles initial conversations, answers questions, qualifies patients, and books appointments directly into their calendar system.
Key Features
Intelligent Voice AI
Natural-sounding AI that discusses chiropractic services, answers insurance questions, and builds rapport with potential patients.
Smart Scheduling
AI checks multiple calendar factors including provider availability, treatment type requirements, and patient preferences to book optimal appointments.
HIPAA Compliance
Secure data handling and communication protocols ensuring full compliance with healthcare privacy regulations.
Technical Challenges & Solutions
HIPAA Compliance
Ensuring all automated communications and data storage met strict healthcare privacy requirements.
Solution: Implemented encrypted data handling, secure API connections, and compliant conversation scripts reviewed by healthcare legal counsel.
Complex Scheduling Logic
Different treatment types require different appointment lengths and provider availability.
Solution: Built intelligent scheduling rules in n8n that consider treatment type, provider specialization, and time requirements.
Practice Management Integration
Connecting with existing healthcare software without disrupting daily operations.
Solution: Created middleware layer that syncs data between systems with real-time validation and error handling.
Project Timeline
Discovery & Compliance
Analyzed workflows, HIPAA requirements, and existing systems
Development
Built GHL setup, Retell AI integration, and n8n workflows
Testing & Training
Comprehensive testing and staff training